Ask any start-up or newer business what their biggest headache is and they’ll probably tell you “customer service”.
In fact, even large established global enterprises constantly wrestle with maintaining quality in their customer service departments.
So how does a small to medium-sized enterprise keep up, and stay ahead of the pressure of CUSTOMER SERVICE?
Rely Services is a leading Business Process Outsourcing firm in the USA. We’ve over 20 years in helping businesses keep overhead low and productivity high. Rely Services can make your business operate with the same cost efficiencies of scale as the big guys.
Customer Service is so important and so difficult to control. How do you overcome the challenge? There is a multitude of tasks that have to be handled. To name just a few:
- This call might be the very first time that a customer interacts with your business in person.
- Customer Service- CS- has to have all the answers all the time.
- CS has to find out WHAT the customer wants. Sometimes this in not easy.
- CS has to know how to sooth an angry customer, especially when that anger doesn’t have an apparent reason.
- Customers might want a discount for their trouble.
- Customer disputes a charge.
Seriously, with all the variations on these themes, this might be an endless list! How does one department handle all of the possibilities?
And depending on the nature of your enterprise, reading from a script may not yield the results you want! So, no matter how difficult, how complex, the problems of Customer Service must be addressed.
Intense, comprehensive training is one way. Experience is another. Complete information and the knowledge of how to get it is so important.
Rely Services can supply all of the above. We built our industry on Customer Service and can’t forget our roots. This is a key sector for us. It’s a tradition and responsibility that we welcome.
You might be willing to commit to the staffing up- posting jobs, interviewing, hiring, paying the new employee for training, rehearsing, setting up the physical space, installing equipment, then going on-line and then monitoring your brand-new customer service department. Or…
You can do what thousands of other businesses have done in the past. Find a partner that has the facilities and staff trained and ready to do it for you.
This is called Business Process Outsourcing- BPO- and it’s the key to making the headache of Customer Service go away.
Imagine. A turn-key Customer Services department at your disposal with no start-up costs! No staffing to worry about, no expenses for equipment, no overhead for offices, and trained and professional call takers ready with all your information… too good to be true, right?
Well, no. This is exactly what Rely Services can do for you. What we will do for you.
The BPO industry exists to help you become leaner and meaner, suppling outsourced support staff and make it possible for you to spend more capital and brainpower on your core business. You should expect:
- An experienced and trained staff.
- Up to date on the latest trends and efficiencies in customer service.
- Professional in demeanor.
- Clear and courteous communication.
- 24/7 operation.
- Constant contact with your home office.
- Transparent monitoring of all calls for quality control.
- Assessment of performance and action to correct any deficiencies
At Rely Services, we understand both the importance and the difficulties in fielding a competent Customer Service Team. Our standing in this field is unquestioned. We are a leading Business Process Outsourcing firm in the USA. We know this business inside and out. Contact us today for a free analysis of YOUR business and how we can make it more profitable, more efficient and more successful.
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